Privacy policy

Centrica Storage Limited is registered under the Data Protection Act 1998.

This policy applies to personal information we hold about individuals, sole traders and partnerships. It does not apply to information we hold about companies and other organisations.

Centrica Storage Limited and its subsidiary companies believe it is important to protect your privacy, and so we are committed to giving you a personalised service that meets your needs in a way that also protects that privacy. This policy explains how we may collect information about you and then use it to meet your needs. It also explains some of the security measures we take to protect your privacy, and tells you certain things we will not do.

When we first obtain personal information from you, or when you take a new service or product from us, we will give you the opportunity to tell us if you do or do not want to receive information from us about other services or products. You can normally do this by ticking a box on an application form or contract. You may change your mind at any time by emailing us at the address below or by clicking on the 'unsubscribe' box on any emails we send you.

1. Collecting information

We may collect personal information about you from a number of sources, including the following:

  • From you when you agree to take a service or product from us, in which case this may include your contact details, date of birth, how you will pay for the product or service and your bank details.
  • From you when you contact us with an enquiry or in response to a communication from us, in which case this may tell us something about how you use our services.
  • Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.

2. Using information

2.1

Information you provide or we hold about you (whether or not under our contract (or contracts) with you) may be used by us or our agents (or both) to:

  1. identify you when you contact us;
  2. help identify accounts, services and/or products which you could have from us from time to time. This identification process may be carried out by an automatic scoring system, which takes account of the information you have provided, any information we hold about you and information from third-party agencies (including credit reference agencies). We will only contact you in this way if you have previously given your permission;
  3. help run, and contact you about improved running of, any accounts, services and products we have provided before, or provide now or in the future;
  4. carry out marketing analysis and customer profiling (including with transactional information) and create statistical and testing information;
  5. help to prevent and detect fraud or loss; and
  6. contact you in any way (including mail, email, phone, visit, text or multimedia messages) about products and services offered by us and selected partners. We will only contact you in this way if you have previously shown your consent.
  7. ensure that content from our site is presented in the most effective manner for you and for your computer.

2.2

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. By submitting your personal data, you agree to this transfer, storing or processing.

We may allow other people and organisations to use information we hold about you:

  1. to provide the services you have asked for;
  2. as part of the process of selling one or more of our businesses;
  3. if we have been asked to provide information for legal or regulatory purposes; or
  4. as part of current or future legal proceedings.

From time to time, these other people and organisations may be outside the European Economic Area in countries that do not have the same standards of protection for personal data as the UK.

2.3

We may monitor and record communications with you (including phone conversations and emails) for quality assurance and compliance.

3. Protecting information

We have strict security measures to protect personal information. This includes following certain procedures (for example, checking your identity when you phone us) and if personal information is transferred outside of the EEA, it will continue to be protected by encrypting (encoding) data on our websites.

4. The Internet

4.1

If you communicate with us using the internet, we may occasionally email you about our services and products. When you first give us personal information through our website, we will give you the opportunity to say whether you would prefer us not to contact you by email and not to send emails about our products. However, you can always send us an email (at the address set out below) at any time if you change your mind.

4.2

Please remember that communications over the Internet, such as emails and webmails (messages sent through a website), are not secure unless they have been encrypted. Your communications may go through a number of countries before they are delivered – this is the nature of the Internet. We cannot accept responsibility for any unauthorised access or loss of personal information that is beyond our control.

4.3

We may use 'cookies' to monitor how people use our site. This helps us to understand how our customers and potential customers use our website so we can develop and improve the design, layout and function of the sites. A cookie is a piece of information that is stored on your computer's hard drive which records how you have used a website. This means that when you go back to that website, it can give you tailored options based on the information it has stored about your last visit. You can normally alter the settings of your browser to prevent it from accepting cookies.

4.4

If you do not want us to use cookies in your browser, you can set your browser to reject cookies or to tell you when a website tries to put a cookie on your computer. However, you may not be able to use some of the products or services on our website without cookies.

5. Turning off cookies in different browsers

5.1

Internet Explorer 5.0

  1. From your browser menu, select 'Tools'.
  2. Then select 'Internet Options'. This will bring up the 'Internet Options' dialogue box.
  3. On the top of the dialogue box, select 'Security', then 'Custom Level'. This will bring up the 'Security Settings' box.
  4. Scroll down using the scroll bar on the right-hand side of the box, until you come to the section carrying the title 'allow cookies to be stored on your computer'.
  5. Of the options available, select 'Disable', and then select the 'OK' button on the bottom of the menu box.

5.2

Internet Explorer 6.0

  1. From your browser menu, select 'Tools', and then 'Internet Options'. This will bring up the 'Internet Options' dialogue box.
  2. On the top of the dialogue box, select 'Privacy'. This will bring up the 'Privacy Settings' box.
  3. On the Privacy tab, move the slider up for a higher level of privacy or down for a lower level of privacy.
  4. Move the slider to the top to block cookies from all websites.

Following these instructions will stop your computer from accepting cookies in future. You may reconfigure your computer to accept cookies again by following these instructions, but by selecting 'Enable', and the 'OK' button on the bottom of the menu box (Internet Explorer 5.0); or by selecting on 'Default' button (Internet Explorer 6.0).

You can find information on disabling cookies in other browsers see www.allaboutcookies.org.

6. Links

This website may contain links to other sites or recommended suppliers. Please remember that we are not responsible for the privacy practices of these other sites. This privacy policy applies only to information collected on this website.

7. Access to information

For the purpose of the Data Protection Act 1998, the data controller is Centrica Storage Limited of 42-54 London Road Staines Middlesex TW18 4HF.

Our nominated representative for the purpose of the Act is the the Head of Business Systems.

The Data Protection Act 1998 gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

8.Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.

9. Further Information

If you would like any more information or you have any comments about our privacy policy, please either write to us at Data Protection Manager, Privacy Unit, Centrica plc, Millstream West, Maidenhead Road, Windsor, Berkshire SL4 5GD, United Kingdom or email us at CentricaDataProtection@centrica.com. We may amend this policy from time to time, in which case we will publish the amended version on our website, and you can ask us for a copy by writing to the above address or by emailing CentricaDataProtection@centrica.com.